SHIPPING & RETURNS

Returns & Exchanges

If you would like to make changes to your order: If your order hasn't been shipped yet, let customer service know what changes you would like to make to your order and we'll be happy to help! This includes adding/removing a product, changing a shipping address, or contact information.

WE CURRENTLY ONLY ACCEPT EXCHANGES

To exchange an item: Email us with your order number (support@moonnandearth.com)

We do not offer free exchanges. You will therefore need to cover all costs of returning any items to us yourself.

If you have received a defective item please contact us at support@moonnandearth.com.

Shipping Policy

All orders are shipped within 3-5 business days.

You will receive a shipping confirmation e-mail and tracking number once your order has shipped.

Once items ship, the carrier is responsible for lost or damaged packages. We are not able to expedite delivery once the item is in the hands of the carrier as they have full control over the package.

Please double check your shipping address before ordering as we are not responsible for failed delivery due to incorrect address. If an order is returned back to us due to insufficient address, we will charge a $5.50 reshipment fee to mail it to the correct address. We will not cancel or refund orders that were ordered to the incorrect shipping address at the customer's fault.

For order cancellations - we have a 1 hour grace period for cancellations after you place your order in case you accidentally place an incorrect order. After this grace period, successful cancellation is not guaranteed as we may already be preparing to ship your items. Please email us with an order cancellation request with your order number within the 1 hour grace period.

Shipping Rates and Delivery Times

Domestic Shipping (Within the US)

- Standard via USPS First Class Mail (4-7 Business Days): $4-5

Canada Shipping
- Economy International via USPS First Class Mail (1-3+ Weeks): $12.99 Flat Rate

- Standard International via UPS Standard (2-3 Business Days): $18.99 Flat Rate

UPS International Shipping (Outside the US)
Please refer to the table below for international shipping rates in USD via UPS Worldwide Expedited service (5-10 Business Days). The customer is responsible for any customs/duties fees required for international orders.

Country	Shipping Rate
United Arab Emirates Saudi Arabia Qatar	$42.47
Germany Ireland France Italy Netherlands United Kingdom Belgium Luxembourg	$31.24
Singapore Japan South Korea Taiwan Hong Kong	$43.34
New Zealand Philippines Malaysia Indonesia Australia	$42.48
Spain Switzerland Denmark Finland Norway	$32.92
Poland Serbia	$58.69
Brazil	$118.53